商务英语口语会刊 NO.108

　　法律事务——投诉
　　1.Customer complaints 客户投诉
　　A: We had a lot of customer complaints on our products. What should we do?
　　B: We need to investigate the cases, and find the root of the cause.
　　A：有很多客户投诉我们的产品，我们该怎么办？
　　B：我们要调查一下情况，找出根本原因。
　　2.Formal complaints 正式投诉
　　A: Today, our customer sent a letter of formal complaints to our General Manager.
　　B: Really? It's getting very serious. We got to take care of it soon.
　　A：今天，我们的客户给总经理发了一封正式的投诉信。
　　B：真的吗？问题严重了，我们得尽快解决这个问题。
　　3.Public relations 公共关系
　　A: Who takes care of complains in our company?
　　B: Public Relations Department.
　　A：谁来负责我们公司的投诉？
　　B：公共关系部。
　　4.Punishment 惩罚
　　A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
　　B: I learnt that in a hard way.
　　A：如果你不让你的客户满意，他们会记在心里，通过不再买你的东西来惩罚你。
　　B：我有过惨痛的经验教训。
　　5.Survey of satisfaction 满意度调查
　　A: Do we have a survey of satisfaction?
　　B: No. We rely on J.D Power reports.
　　A：我们有满意度调查吗？
　　B：没有，我们依靠J.D Power调查报告。
　　Note: J.D Power is a company who does evaluation quality on cars and auto systems.
　　注：J.D Power是一个评估汽车和汽车系统质量的公司。