商务英语之电话必杀技(3)

　　It is of the utmost importance to answer the phone in a professional manner. Every time you answer the phone at work, you are representing the entire company. So make a good impression. Below are some tips on telephone English.
　　以一种职业化的态度和方式接听商务电话在职场上是非常重要的。每次你在工作时间接听电话时，你的言行都代表你所在的整个公司。因此要切记给客户留下好的印象。以下是一些有关接听英语商务电话的建议。
　　If you have to ask someone his or her name, you MUST do it in a polite way. 如果你需要知道某人的姓名，你可以用一种礼貌的方式来询问对方。