和谐英语

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商务英语口试指导:BEC英语传口信

2008-08-29来源:
   Can you take a message?  If you answer the phone and have to take a message, what information should you lnote down?

  Let's see an example:

  To: Mr. Fevrier

  Date: 4 Sept.

  Message:

  Mr. Peter Schulz called from Vienna. Please call him today before 4 pm or any time tomorrow on 01 456 9924 re arrangements for congress on July

  Message taken by: J.B.K.

  Work in small groups. Imagine that you work for an international firm and that you need to appoint a new telephonist/receptionist as your present one is leaving soon.

  What qualities are you looking for in such a person?

  What skills should such a person possess?

  What kind of training does such a persoin require?