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职场必知的10个电邮礼仪

2015-08-15来源:商业内幕
6. Proofread every message.
复查每一条信息

Your mistakes won't go unnoticed by the recipients of your email. "And, depending upon the recipient, you may be judged for making them," Pachter says.
邮件收件人会注意到你的错误。“而且,有些收件人会根据你犯的错误对你做出评价。”

Don't rely on spell-checkers. Read and re-read your email a few times, preferably aloud, before sending it off.
不要指望系统的拼写检查。在发送邮件之前,反复多读几次,最好是大声地读你的电子邮件。

"One supervisor intended to write 'Sorry for the inconvenience,'" Pachter says. "But he relied on his spell-check and ended up writing 'Sorry for the incontinence.'"
“一个主管本来想写‘造成不便深感抱歉’('Sorry for the inconvenience’),但他太相信他的拼写检查程序,结果写成了‘尿失禁深感抱歉’(Sorry for the incontinence)。”

7. Add the email address last.
最后添加(收件人)邮件地址

"You don't want to send an email accidentally before you have finished writing and proofing the message," Pachter says. "Even when you are replying to a message, it's a good precaution to delete the recipient's address and insert it only when you are sure the message is ready to be sent."
“在你完成邮件内容和校对信息之前,你肯定不想一不小心把邮件发送了出去。即使是在回复邮件时,删掉收件人的邮件地址也是一个很好的预防措施,只有在你确定邮件内容已经完成以后才输入收件人地址。”

8. Double-check that you've selected the correct recipient.
仔细检查,确认你选择的是正确的收件人

Pachter says to pay careful attention when typing a name from your address book on the email's "To" line. "It's easy to select the wrong name, which can be embarrassing to you and to the person who receives the email by mistake."
帕切特表示,在收件人一栏上,从地址簿里选择输入收件人的时候,需要格外谨慎注意。“我们很容易选到错误的收件人,这无论对你还是那个错收到这封邮件的人来说都很尴尬。”

9. Keep your fonts classic.
保持使用经典字体

Purple Comic Sans has a time and a place (maybe?), but for business correspondence, keep your fonts, colors, and sizes classic.
Purple Comic Sans也许曾风靡一时,但对于商务信函来说,字体、颜色和大小应沿用经典样式。

The cardinal rule: Your emails should be easy for other people to read.
基本规则:你的邮件应该方便他人阅读

"Generally, it is best to use 10- or 12- point type and an easy-to-read font such as Arial, Calibri, or Times New Roman," Pachter advises. As for color, black is the safest choice.
“一般地,最好使用10或12的字号,并选用易于阅读的字体,如Arial,,Calibri或者Times New Roman,”帕切特建议。至于颜色,黑色是最为安全的选择。

10. Nothing is confidential — so write accordingly.
没有什么能够保密,所以别乱写。

Always remember what former CIA chief General David Petraeus apparently forgot, warns Pachter: Every electronic message leaves a trail.
要记得前中央情报局局长彼得雷乌斯将军的教训:每一个电子信息都会留下痕迹。

"A basic guideline is to assume that others will see what you write," she says, "so don't write anything you wouldn't want everyone to see." A more liberal interpretation: Don't write anything that would be ruinous to you or hurtful to others. After all, email is dangerously easy to forward, and it's better to be safe than sorry.
“一个基本的方针是要假设别人会看到你所写的东西,”她说,“所以不要写一些你不想任何人都看得到的东西。”更宽泛的解释是:不要写那些对自身或他人有害的内容。毕竟,邮件容易被转发,所以有相对的危险性,考虑安全总比他日后悔要好。