商业英语口语对话 3_laundry charge

[00:00.00]Lesson One
[00:23.46]第一课
[00:46.92]Guest Thinks Bill Is too High
[00:48.89]客人认为费用太高
[00:50.86]C:Good afternoon,Finance Department.
[00:53.80]店员:下午好，财务部。
[00:56.74]G:Hello.I have a question about my bill.
[00:59.72]旅客:你好，我想询问一个关于账单的问题。
[01:02.69]C:May I have your room number,please?
[01:04.46]店员:请问你的房间号码？
[01:06.22]G:3309.
[01:08.19]旅客:3309。
[01:10.16]C:3309.And what's your question,ma'am?
[01:13.40]店员:是3309房间，你有什么问题吗，女士？
[01:16.64]G:The laundry charge is too high.
[01:17.10]旅客:洗衣费太高。
[01:17.56]I only used the laundry service twice last month.
[01:20.13]上个月我只洗过两次衣服，
[01:22.70]It can't be 420 yuan.It's impossible.
[01:25.28]不可能是420元。
[01:27.85]C:Just a moment,please.Let me get your laundry slips for the last month
[01:32.08]店员:请您稍等，让我看一下您上个月的洗衣单
[01:36.31]...Thank you for holding.
[01:37.93]......谢谢您的配合。
[01:39.55]According to our records you used the laundry service four times last month.
[01:42.57]根据我们的记载，你上月共洗过四次衣服，
[01:45.59]I have our copies of your laundry bills here.
[01:48.11]我这也有一份您的洗衣单，
[01:50.63]Would you like to come down to and check them?
[01:52.81]您愿意下楼来核对一下吗？
[01:54.99]G:Yes,I would.Thank you.
[01:56.73]旅客:是的，我愿意。谢谢你。
[01:58.47]G:Hello.I'm here to see the laundry slips you charged me for.
[02:01.55]旅客:你好，我来看洗衣费用账单。
[02:04.63]C:You're Mrs. Jackson in room 3309?
[02:07.15]店员:您是3309房间的 Jackson 夫人吗？
[02:09.67]G:Yes,that's right.I think there must be a mistake.
[02:12.70]旅客:是的，我想是弄错了。
[02:15.73]I only used the laundry service twice last month.
[02:18.16]我上个月只洗过两次衣服。
[02:20.59]C:Here are your laundry slips.
[02:22.97]店员:这是您的洗衣单。
[02:25.35]G:There I told you.These two are not ours.
[02:27.98]旅客:我不是说过吗，那两次不是我们洗的。
[02:30.62]C:That's not Mr. Jackson's signature?
[02:32.65]店员:那不是Jackson先生的签名吗？
[02:34.67]G:No,it's not.
[02:36.13]旅客:对，不是。
[02:37.60]I think this says 3307,although I can see how you might think it's 3309.
[02:43.23]虽然我看这也像是3309房间，但是我认为是3307房间，
[02:48.86]It's not so clear.
[02:50.38]这写的不太清楚。
[02:51.91]C:Let me see...Yes,I see what you mean.
[02:55.03]店员:让我看看......是的，我明白了。
[02:58.16]Okay,I'll check the signature of the guest in room 3307.
[03:01.59]好吧，我将核对一下3307房间客人的签字。
[03:05.03]G:Well anyway,they're not ours.
[03:07.05]旅客:好了，不管怎么样，不是我们的签字。
[03:09.07]So could you please take them off my bill?
[03:10.99]你们能不能将这些费用从我的账单上减掉？
[03:12.91]C:(smiling )I will.I'm sorry for the mistake.
[03:15.94]店员:（微笑）我会的。对不起，是我们弄错了，
[03:18.97]I'll change it for you...Okay.The total is 200 yuan.
[03:22.55]我把费用给您改一下.......总计是200元。
[03:26.13]G:That's better.And here you are.(gives chashier 200 yuan)
[03:28.20]旅客:那就好，给你。(客人给出纳200元钱）
[03:30.26]Oh-could you please print up a new bill for us?
[03:32.48]噢，能不能给我们重打一份账单？
[03:34.70]Mr.Jackson needs this to turn into his company to get reimbursed.
[03:37.57]Jackson先生需要把这份账单交给公司报销。
[03:40.45]C:Certainly.Could you wait a moment,please?
[03:42.93]店员:当然可以。请您稍候。
[03:45.41]Lesson Two
[03:58.28]第二课
[04:11.14]Mistake in Addition
[04:12.90]账单计算错误
[04:14.67]C:Here are the copies of your laundry slips.
[04:17.65]店员:这是给您的一份洗衣账单。
[04:20.62]G:Hmm.Something doesn't look right here.The figure's just too high.
[04:24.50]旅客:嗯，这里好像不太对，数目太大了，
[04:28.38]Could you just check the addition on these charges again?
[04:30.81]你能不能在核对一下费用的合计？
[04:33.24]C:Certainly...(adds them up, frowns,adds them up again)
[04:34.47]店员:当然......（计算，皱眉，又计算）
[04:35.70]Oh you're right! There is a mistake.
[04:38.58]噢，您是对的！这儿弄错了。
[04:41.47]It should be 320 yuan,not 420 yuan,I'm sorry.
[04:45.44]应该是320元，不是420元，非常抱歉。
[04:49.41]G:Never mind.But I knew it was too high.
[04:51.63]旅客:没关系。我知道刚才的费用太高了。
[04:53.85]Lesson Three
[05:06.53]第三课
[05:19.22]Guest Agrees after Seeing Laundry Slips
[05:22.16]客人看过洗衣账单后同意按账单付费
[05:25.09]C:Here are the copies of your laundry bills.
[05:27.43]店员:这是您的洗衣账单。
[05:29.77]G:Let me see.I think this one's wrong.
[05:33.15]旅客:让我看看。我认为这项是错的
[05:36.54]I didn't wash three pairs of pants,I washed only one.
[05:39.57]我没有洗过三条裤子，只洗过一条裤子。
[05:42.60]C:May I see?...Well,it has your signature on it,sir.
[05:45.93]店员:能让我看一下吗？嗯，先生，
[05:49.26]I'm afraid we have to accept this as the record.
[05:51.63]账单上有您的签字。对不起，我们不得不以您的签字为准。
[05:54.01]G:I guess you're right;I did sign them all.
[05:57.49]旅客:我想你是对的,我确实签了字。
[06:00.96]I just can't believe it's so expensive!(sighs)
[06:03.09]我只是不相信费用会这么贵！（叹气）
[06:05.22]C:Would you like to pay now?
[06:07.41]店员:您要不要现在付款？
[06:09.61]G:Okay.What's the total?
[06:11.74]旅客:好的。总共是多少？
[06:13.86]Lesson Four
[06:26.04]第四课
[06:38.21]Mistake on Laundry Slip
[06:40.04]洗衣单上的错误
[06:41.87]G:This price is wrong.
[06:43.30]旅客:这项价格弄错了。
[06:44.74]I didn't want this dry-cleaned I just wanted it washed.
[06:48.16]我没有要求这件衣服干洗，我只要求水洗，
[06:51.59]But I'm being charged for dry-cleaning.
[06:53.87]但是这里是按干洗计费的。
[06:56.16]C:May I see?Hmm.I see what you mean.
[06:59.44]店员:我能看一下吗？嗯，我明白你的意思了。
[07:02.71]I'll have to check with the laundry service about this.
[07:04.93]我要核对洗衣服记录。
[07:07.15]Could you wait a moment,please?
[07:08.89]请稍等一下，好吗？
[07:10.63]G:Actually,no.I have an appointment.Would you call me later about it?
[07:14.05]旅客:不行，我有一个约会。过一会儿给我打电话，行吗？
[07:17.47]C:Yes.I'll get back to you after I speak with the Laundry Service.
[07:28.99]店员:好吧，我和洗衣服部通过话之后，就给您打电话。