地道美语听力练习:Calling Tech Support寻求技术支持

地道美语听力播客English as a Second Language Podcast (ESLPod)，是一家位于美国加州洛杉矶的英语教育研究机构推出的英文听力会话，于2005年7月23日首播， 主播Dr. Jeff McQuillan为南加州大学的语言学博士， 现专注于外国语学生的英语学习研究。该播客在iTunes store播客的教育子分类中，与Grammar Girl Just Vocabulary常居前三甲.

I recently signed up for a new ISP for my office, using DSL. I managed to get the modem and the router configured properly, but now my email won't work. I dug out the manual that came with the modem and called the toll-free line for technical support. I'm not a big fan of most IT departments, but if something doesn't work, they're the only game in town.

I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.

I won't hold my breath!

Script by Dr. Jeff McQuillan