地道美语听力练习:解决电脑问题

Whenever I have a technology problem at work, I try to solve it myself.

It's not that I know a lot of about technology.

In fact, the opposite is true.

I'm pretty much a computer illiterate, but I still try.

Why do I bother? The answer is the IT department in my company.

Every time I consult one of the IT specialists, they make me feel like an idiot.

But this time, I had no choice but to call in the experts.

Leah:What seems to be the problem here?

Steve:My computer is acting up and I can't get this file to open.

Leah:Move. Let me take a look.

Ha, of course your computer is acting up.

I don't know what you did to it, but it's really screwed up.

Steve:I'm not sure how I could have done that.

Leah:Me neither. This is configured all wrong.

And the reason you can't open this file is because it's encrypted.

Did that occur to you?

Steve:No, I guess I didn't.

Leah:I'll fix everything, but try not to screw it up again.

Steve:I'll do my best.

See what I mean?