VOA慢速英语:United Airlines Announces New Policies After Multiple Problems

fair – n. a large public event at which there are various kinds of competitions, games, rides, and entertainment

publicity – n. attention that is given to someone or something by newspapers, magazines, television news programs, etc.

procedure – n. a series of actions that are done in a certain way or order : an established or accepted way of doing something

incentive – n. something that encourages a person to do something or to work harder

applause – n. show of approval or appreciation at a play, speech, sporting event, etc., in which people strike their hands together over and over

settlement – n. a formal agreement or decision that ends an argument or dispute