VOA慢速英语:你可以为酒店工作学习英语

receptionist – n. a person whose job is to deal with the people who call or enter an office, hotel or someplace else
front desk – n. a place where people can get information or be served at an office, a hotel or elsewhere
staff – n. a group of people who work for an organization or business
reserve – v. to make arrangements so that you will be able to use or have something, such as a hotel room (noun: reservation)
check in – v. to report to someone when you arrive at a place (such as an airport or hotel) to let them know you are there
check out – v. to leave and pay for your room at a hotel, motel or somewhere else
complaint – n. a statement that you are unhappy or not satisfied with something
complimentary – adj. given for free
lingua franca – n. a language that is used among people who speak various different languages
recommend – v. to say that something is good and deserves to be chosen
mandatory – adj. required by a law or rule
vacancy – n. a room in a hotel, motel, etc., that is available for use
occupancy – n. the number of people who are in a particular building or room at one time
ID – n. an identification card, such as a driver's license or passport
catalogue – n. a book containing a list of things that you can buy, use, etc., and often pictures
king, double, king suites – n. types of rooms offered at many hotels
ma'am – n. short for "madam"
concierge – n. an employee at a hotel whose job is to provide help and information to the people staying there
people person – n. someone who is good at
multitasking – gerund. the act of doing several things at the same time

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Hotel English Training
If you already have strong English skills, especially in speaking and listening, you may not need to formally study Hotel English. You will likely receive training when offered a job. However, preparing yourself to obtain such a job could be a huge help.

For example, you can:

1. study hotel-related vocabulary and expressions. Note that these can vary. For example, five-star hotels may offer specific services. Hotel websites contain many of these words and phrases, so be sure to visit them.

2. Check out video-based websites, such as YouTube and Vimeo. YouTube, for example, has several series on Hotel English.

3. Practice listening to English in many accents and at different speeds. You could, for example, spend time in places with a lot of tourists. Travel programs on television are also a great resource.

And, be sure to follow Mona's advice as well!