雅思阅读考试练习素材下载之苹果致歉信

　　雅思阅读材料之苹果致歉信

　　Dear Chinese consumers:

　　致尊敬的中国消费者：

　　Over the past two weeks we have been receiving lot of feedback aboutApple’s repair and warranty policy in China. We have thought deeply about thosepoints of view and together with the relevant government departments carefullystudied our “Three Guarantees” policy. We have also reviewed how we communicateabout our maintenance policy and checked our management of our Apple authorizedservice providers. We are aware that a lack of communication during this processhas led to the perception that Apple is arrogant and doesn’t care or attachenough importance to consumer feedback. We express our sincere apologies for anyconcerns or misunderstandings this gave consumers.

　　在过去的两周里，我们收到了许多关于Apple在中国维修和保修政策的反馈。我们不仅对这些意见进行了深刻的反思，与相关部门一起仔细研究了 “三包”规定，还审视了我们维修政策的沟通方式，并梳理了我们对Apple授权服务提供商的管理规范。我们意识到，由于在此过程中对外沟通不足而导致外界认为Apple态度傲慢，不在意或不重视消费者的反馈。对于由此给消费者带来的任何顾虑或误会，我们表示诚挚的歉意。

　　In order to further improve our level of service, we are implementing thefollowing four major adjustments:

　　为了进一步提高服务水平，我们正在实施以下四项重大调整：

　　[We will] improve the repair policy for the iPhone 4 and iPhone 4S.

　　改进iPhone 4和iPhone 4S维修政策

　　[We will] provide a concise and clear repair and warranty policy statementon Apple’s official website.

　　在Apple官方网站上提供简洁清晰的维修和保修政策说明

　　[We will] increase the supervision and training given to Apple’s authorizedservice providers.

　　加大力度监督和培训Apple授权服务提供商

　　[We will] make sure that consumers can easily contact Apple for feedback onour service and other related issues.

　　确保消费者能够便捷地联系Apple以反馈服务的相关问题