你确定你会用英语打电话?

Hello!  Today we’re going to learn how to talk on the phone in English. Speaking on the phone can be difficult for a person learning a new language, especially as you are not able to see the person you are speaking to and are not able to read their lips in order to better understand what they are saying.
大家好！今天我们要学习怎么用英语打电话。在电话上用外语进行交流，这对初学者来说是很困难的，尤其是当你看不见你交谈的对象并且不能用读唇语来获得更好的理解时。

It is therefore important, as a language learner, to learn some set phrases or sentences that you can use when speaking on the phone to ask for information, reply to simple questions, etc.  Let’s look at some common expressions which are used on the telephone. If memorised, they will help you all master conversation skills when speaking on the phone.
因此，对于一个学习语言的人来说，学习一些固定搭配或语句、以用在电话交流、询问信息或是回答简单的问题中，这是很重要的。让我们来看看一些电话中使用的常规表述吧。一旦你记下来了，它们就会帮助你掌握电话的交流技巧。

Answering the Phone
接电话时
1.Hello? (informal)
 你好。（非正式）
2.Good morning/afternoon/evening This is X (your name)
早上/下午/晚上好。我是某某（你的名字）
3.X (company name). Good morning/afternoon/evening
这里是某某公司（公司名称）。早上/下午/晚上好。
4.Hello? How may I help you?
你好。有什么我可以帮你的吗？

Introducing Yourself
介绍你自己时
1.This is X (your name). I’m calling from…
我是某某（你的名字）。我打电话来……
2.Hi, this is X (your name)
你好，我是某某（你的名字）
3.Good morning/afternoon/evening. (This is) X (your name) speaking
早上/下午/晚上好。我是某某（你的名字）

Asking to Speak To a Person
要求和某人对话时
1.May I please speak to X? (formal)
请问我可以和某某通话吗？（正式）
2.Could I please speak to X?
我可以和某某通话吗？
3.Is X in please?
某某在家吗？
4.Is X there please?
请问某某在吗？
5.Would X be in by any chance? (informal)
如果某人在的话，可以和他/她通话吗？（非正式）

Asking For a Name or Information from the Caller
询问来电者的名字或者信息时
1.May I ask who’s calling please?
可以问下你是谁吗？
2.Who’s speaking?
请问你是谁？
3.Where are you calling from?
请问你从哪打的电话？
4.Can I have your name please?
我可以问下你的姓名吗？

Purpose of the Call
说明打电话的来意时
1.I’m calling from…
我打电话来……
2.I’m calling to inform you that…
我打电话来通知你……
3.I’m calling with regards to…
我打电话来问候……
4.I’m calling on behalf of Mr/Mrs…
我代表某先生/某太太打电话来……