8.7.1 答应对方索赔

7.1 Agree to Settle a Claim 答应对方索赔

M: The consignments of chemical instruments have just reached us. We have to lodge a claim against you for inferior quality I am afraid.

W: Is there anything wrong?

M: We bought 1,000 sets of chemical instruments from you, but there are 40 not up to the standard.

W: It's hard for us to believe it. Our instruments have been the best quality for years. Have you any reliable evidence?

M: Here is the survey report from a well-known public surveyor in London. You may inspect the defective instruments personally

W: Well. According to the contract, we are responsible for repairing or replacing those defective instruments. We’ll send our technicians to repair them.

M: Forty faulty instruments means that 4% are not up to the standard. You should compensate us for 4% of the total account on the contract, as well as for the inspection fee.

W: I am sorry about the quality problem, but I propose we compensate you for 3% of the total value apart from the inspection fee.

M: All right. In that case we are still willing to do business with you.