9.2.1 接待入住（已预订）

2.1 Receive a Guest Who Has Reservation 接待入住（已预订）

W: Good morning, sir. Can I help you?

M: Good morning. I have a reservation for a single room with a bath here.

W: May I have your name, please?

M: John Bradley.

W: Just a moment, sir, while I look through our list. Yes, we do have a reservation for you, Mr. Bradley. Would you please fill out this form while I prepare your key card for you?

M: Yes, can I borrow your pen for a minute please?

W: Sure. Here you are.

M: What should I fill in under the room number?

W: You can just skip that. I will put in the room number for you later on.

M: Here you are. I think I have filled out everything correctly.

W: Let me see, name, address, nationality, forwarding address, passport number, place of issue, signature and date of departure. Oh, here sir. You forgot to put that date of your departure. Here let me fill it in for you. Are you leaving in…?

M: Oct 24th.

W: Now everything is in order. Mr. Bradley, your room number is 6020. It is on the sixth floor and the daily rate is 90 dollars per night. Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign in for your meals and drinks in the restaurants and the bars. You also need to show it when you collect your key from the information desk.

M: Ok, I will take good care of it.

W: And now if you are ready Mr.Bradley, I will call the bellboy and he will take you to your room.

M: Yes, I am ready. Thank you.

W: I hope you enjoy your stay with us.

M: I will try.