商务英语口语对话:我要退货

A: Excuse me...

B: Yes, sir. How may I be of service?

A: I would like to return this item... Are refunds allowed?

B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?

A: No, no... It was just the wrong size.

B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.

A: No. I would rather just return it.

B: Sure, no problem. Do you happen to have the receipt?

A: Yeah, right here.

B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?

A: No, thank you.

B: You're welcome. Have a nice day!