商务电邮拓展市场:回复抱怨

顾客是上帝。而对商家而言，直接的上帝就是客户。让客户满意是商家赢得成功的制胜法宝。本文教你如何回复客户抱怨。

From: X X X

To: X X X

Date: X X X

Subject: Please Accept Our Sincere Apologizes

Dear Mr. MacDonald:

Providing quality customer service is a major priority of our company, however we understand that we sometimes fail to meet customer's satisfaction. It is a frustrating event for everyone when an order has been mishandled.

Please accept our sincerest apology for any inconvenience you may have incurred from your recent order. We hope your order has been fixed and any other problems have been resolved to your satisfaction. Also, for your information, our employees are undergoing further company training in order to prevent such mishaps from happening again. If there is anything else we can do for you now or in the future, please do not hesitate to let us know.

Thank you for your cooperation and understanding.

Yours sincerely,

Sandy Fei

Customer Service Manager