外贸英语口语学习教程第218期:酒店入住之投诉

Complaint
投诉

(Guest B wants to change a room. He goes to the assistant manager A.)
（顾客B想换房间，他找到了经理助理A。）

A: Good morning, sir. What can I do for you?
早上好，先生。有什么能为您效劳的吗？

B: I'm Brown. I'm in Room 608. Can you change the room for me? It's too noisy. I were woken up several times by the noise the baggage elevator made, it was too much for me.
我叫布朗，住在608房间。能给我换个房间吗？这儿太吵了。我被运送行李的电梯发出的嘈杂声弄醒了好几次，简直受不了了。

A: I'm awfully sorry, sir. I do apologize. Room 608 is at the end of the corridor. It's possible that the noise is heard early in the morning when all is quiet.
非常抱歉，先生，我向您道歉。608房间在走廊的尽头，早上四周安静的时候很有可能听到噪音。

B: Anyhow, I'd like to change my room.
无论如何，我想换个房间。

A: No problem, sir. We'll manage it, but we don't have any spare room today. Could you wait till tomorrow? The American Education Delegation will be leaving tomorrow morning. There'll be some rooms for you to choose from.
没问题，先生。我们会尽力办到，但是今天没有空房间了，您能等到明天吗？美国教育代表团明早退房，然后您就可以选房间了。

B: All right. I hope I'll be able to enjoy my stay in a quiet suite tomorrow evening and have a sound sleep.
好吧，我希望明天晚上能待在一套安静的房间里睡个好觉。

A: Be sure. I'll make a note of that. Everything will be taken care of. And if there is anything more you need, please let us know.
一定，我会记下来尽快为您调整的。如果还有别的需要，请告诉我们。