Review: Implementing the Google Search Appliance in an Intranet environment

Our corporate intranet is a non-framed environment with both Lotus Domino and IIS (.Net and classic ASP) applications and content. We have between 300,000-500,000 pages of web content and documents across more than 1200 "sites" on approximately 30 unique domains. We used to have Inktomi's UltraSeek Server 3.0 as our intranet search engine which was beginning to look like its age (purchased in 1998). The Inktomi product did not handle attachments well (DOC, PPT, PDF, etc.), would not crawl our secured sites, and was no longer supported by the vendor. We did a cursory review of the search vendors and were immediately attracted to Google's 30 day trial offer for their Google Search Appliance (GSA). After signing a standard agreement, they shipped us a brand new shiny yellow unit which we could test for 30 days before returning or purchasing.

Product info

The GSA is a "black box" 1U standard rack-mountable server. By "black box" I mean, Google gives you a web interface to administer the device but do not want you to access the Operating System (a heavily Google-customized version of Linux). In fact, the license agreement stipulates that you will not tamper with the hardware or OS of the appliance in any way. The device has no need for a keyboard, mouse or video - all you need for normal operation is a network cable and standard power input.

The GSA comes in different flavors to fit different needs varying by size of the hardware and correspondingly size of the license. (Licensing is based on the number of URLs crawled by the appliance.) There are 3 different hardware configurations; the GB-1001, GB-5005, and GB-800. These are broken down as follows;

GB-1001 - 150K documents for $28K, 300K documents for $50K

GB-5005 - 1.5M documents for $230K

GB-8008 - 4M documents for $450K

Why Google?

As advertised, the GSA met all of our needs being able to index the large variety of filetypes we have in our environment, access secured content, having a documented API, etc. The Google brand power was another big selling factor. When we told our users that they were going to get a Google-based search engine they knew their days of troubled searching were over. Lastly, the 30-day trial run experience we had with the GSA sealed the deal. The appliance is the easiest enterprise solution I've ever had to install, configure and maintain. We were literally up and running within an hour of opening the shipping box.

Installation

The appliance has two network ports on the back panel; one for normal operation and the other used exclusively for network configuration. To configure the network settings we connected a laptop to the appliance via a special (some pin-outs are non-standard) orange Ethernet cable which is included. The installation process was about as easy as one can imagine for a "black box."

First we plugged in the normal operation network cable and then the power. The power plug on the appliance IS the power switch; plug it in to turn on and unplug it to turn it off. After plugging it in, we waited about 5 minutes for the appliance to play a tune which is the signal to continue. Next, we hooked up our laptop (already set to DHCP mode) to the appliance and powered it up. After logging in to our laptop and making sure we had the correct IP assigned by the appliance's built-in DHCP server we are ready to configure the network settings. Total elapsed time (excluding rack mounting): 10 minutes.

Configuration

Network configuration, like normal administration, is done entirely through a browser and is a simple 5 step process. The first screens ask you for basic network information; IP address, subnet mask, default gateway, and DNS. Subsequent screens collect SMTP server, "From" address for GSA notification messages, time zone, NTP (time) servers and the admin account name/password. The last step is to test a few URLs which you will be crawling to make sure you've done the setup correctly. After a final settings review screen configuration is complete and you can then unplug your laptop and get to the good part; start crawling. Total elapsed time: 10