商务英语口语会话之Claims违约索赔

　　Claims
　　-Sixty case of straw berries were seriously damaged.
　　-Out of the sixty cases, about 50% were found leaking.
　　-There is a difference of 35 tons between the actual landed weight and invoiced weight of this consignment.
　　-This shipment was not up to your own standard.
　　-I'd like to talk with you about the quality of 300 cartons of dried mushrooms.
　　-The Medical Officer of Health has issued a "Stop Notice" on them.
　　-We are lodging a claim for inferior quality.
　　-Do you have any evidence?
　　-We hope you can show us the certificate issues by the Health Office.
　　-Here's a survey report issued by a well known public surveyor in London.
　　-The goods were inspected by the China Commodity Inspection bureau before shipment.
　　-Could you tell us the extra cause of the inferior quality of the goods?
　　-The damage may be caused by many factors.
　　-I wonder if the damage was caused during transit?
　　-The damage did not occur during transit.
　　-The damage was caused by rough handling when the goods were loaded on board ship at the dock.
　　-We must lodge a claim with you.
　　-We are not responsible for any damage which happened during transit.
　　-You should be responsible for the loss.
　　-We cannot entertain your claim.
　　-Your claim should be referred to the insurance company.
　　-We hope you'll effect a full settlement of our claim.
　　-Your claim for shortage of weight amounts to 84.82 tons in all.
　　-In view of our friendly business relations, we are prepared to meet your claim for the 35 tons short-weight.
　　-Your proposal is reasonable. We can accept it.