如何学会倾听别人的心声?

　　Many people neglect this most important communication skill.

　　许多人忽视了这一最为重要的沟通技巧。

　　Do you know that we spend an average of our waking day communicating?

　　你是否积压物资我们醒着时有一半的时间是用来沟通的？

　　Of this communication time, 9% is spent writing, 16% reading, 30% talking and 45% listening.

　　在这段时间里，9%是通过写，16%是读，30%是说而45%是用来听。

　　Immediately after hearing something, most of us can recall only 50% of what we hear. Within two to eight weeks, we can recall only 25% or less of the original message. Our mental attitudes reduce our ability to retain what we hear.

　　一听完某件事，大多数人只能记住其中之一的50%，两至八个星期内，我们只能记得原信息的25%，甚至更少。我们的精神状态削弱了我们的记忆能力。