五招教你熄灭工作怒火

小编：无论你从事什么工作，在每一个繁忙的工作日中，都会隐藏着各种引爆工作怒火的地雷，可能是老板的不分青红皂白，可能是客户的无理取闹，也可能是同事的胡搅蛮缠，总之要解决工作中的矛盾绝对需要一些职场技巧才能化干戈为玉帛。

　　Keep Your Cool

　　冷静冷静冷静

　　Staying calm in the face of an irate boss or a dissatisfied customer is easier said than done, but it's the most important thing you can do when a conflict arises. When others get worked up, take a deep breath, go to your happy place, and resist the urge to join the fray。

　　面对暴怒的老板或不满的客户要保持冷静，的确是说起来容易做起来难。不过，在冲突发生的时候，最重要的事就是要保持冷静。当别人对你大吼大叫的时候，你可以深呼吸，去能使你高兴的地方，避免与对方起争执。

clarify your problem　　Clarify the Problem

　　辨明问题

　　When things get heated, it’s easy to lose sight of what caused the conflict in the first place. If a discussion with a co-worker seems to be going in circles, try to pinpoint exactly what the issue is. Although you may feel like you’re channeling your therapist, repeating the problem aloud as you see it can help to resolve the issue: "So to clarify, you feel that I took too much credit for your idea. Am I understanding correctly?"

　　当争论变得白热化的时候，人们很容易忘记当初是什么原因导致问题的发生。如果你和同事在一个问题上争论不清的话，你可以试着指出问题的症结所在。你可以像治疗师那样大声地重复一遍问题来理清思路，比如这样询问对方“也就是说，你认为我把你的点子归功于自己了，我这样理解对吗？”