社会人必备的情商课：人人都应该学习的20个软技能

11. Handwriting letters to people adds a personal touch. You can meet almost anyone with enough persistent handwritten letters.
手写的信件会增加一份亲切感。手写信件累积到足够多时，你就好像见到了这个人一样。

12. Take interest in the passions of others. This might mean feigning interest initially, but it’s likely that feigned interest will eventually transform itself into a genuine feeling.
对他人所热衷的食物抱有兴趣。最初也许意味着你要假装感兴趣，但很有可能这种假装的兴趣最终会演变为真正的兴趣。

13. Taking pride in your appearance helps to make you feel good — and improves how people perceive you.
对自己的外表有自信会让你有好心情——也有助于他人对你产生好的印象。

14. If someone walks into a conversation, bring them up to speed or give them an idea of what you’re talking about…as well as a short intro. For example: “Kevin this is Frank, my friend from school. We were just talking about this new smartphone app.”
如果有人新加入一场谈话，帮助他们跟上你们的节奏，告诉他们你们在聊些什么，并简单介绍一些其他人。比如这样：“凯文，这是弗兰克，我在学校的朋友。我们刚刚聊到这个新的智能手机应用程序。”

15. Keep a mental note of people’s extroversion/introversion tendencies. It prepares you for their reaction to the events or situations around them and builds up your empathy.
记住他人或外向或内向的性格特点。这样你就会知道他们对于周围的事情会做出何种反应，帮助你建立同感。

16. Make introductions. (Most people are awful at this and many more forget to ever do this… probably because they can’t remember people’s names.)
在朋友之间做相互介绍。（大多数对此不擅长，更多的人根本就忘了这个……也许因为他们记不住别人的名字。）

17. Stay positive. Don’t whine and complain. It gives people a negative impression about your outlook on life and makes people think you are ‘grumpy’.
保持积极的情绪。不要怨天尤人。这会让他人对你的生活态度留下负面印象，而且让人觉得你是一个“暴脾气”。

18. Don’t babble. You know people who just won’t shut up. You usually avoid them because you want to engage in a conversation, not be talked at. Don’t be like them.
不要喋喋不休。你认识一些一说话就停不住的人，你不愿和他们打交道，因为你也想加入一场谈话，而不只是当听众。不要做这样的人。

19. Tolerance and patience. You will meet people who seem to have no redeeming qualities. Showing tolerance is a great way to accept people for who they are.
保持宽容和忍耐。你会遇到一些似乎不知道道歉的人。宽容大度是接受这些人的最好办法。

20 .Don’t argue. This doesn’t mean you should be a “yes man”, or act dumb. It means you should try to see things from their perspective or situation, even if you don’t agree. You maybe able to empathize with them.
不要与人争执。这并不意味着你要一味附和或者装聋作哑，而是你应该试着站在他人的角度去看问题，哪怕你并不认同他们。这样一来你也许会理解他们的想法。

Learning good social skills can make you more approachable, and people will see you in a better, more positive light. It will enhance your social aptitude and the more you practice it, the more you will improve in your sociability. It will help in your personal and work life.
学习社交技能会让你更平易近人，人们也会对你产生更好更积极的印象。这会提升你的社交能力，你越多加练习，你的交际能力就越好。这会对你的生活和工作都产生帮助。