实用10招 和难相处的人们打交道

Avoid focusing on the problem for too long. There’s no need to place blame, rehash over and over why it was wrong, or just repeatedly point out the negative. Take responsibility for your behavior and then direct the conversation toward a solution.
避免在问题上纠结太久。没必要去责怪、一遍又一遍哀怨为什么，或反复盯着消极面不放手。为自己的行为承担责任，将对话引到解决办法上。

Suggest several possible ways to solve the problem. Invite difficult people to do the same. Try to look for a solution that everyone can agree on.
提出解决问题的几个可行办法，带动对方一起想办法，然后争取找出一个双方都能接受的措施。

7. Behave Respectfully
言行举止要得体

No matter how difficult the conversation gets, maintain respectful behavior at all times. You can’t control how the other person behaves or reacts, but you can control your own behavior. Leave the conversation being able to hold your head high, knowing you conducted yourself in the most professional manner possible.
不管对话多么困难，也要随时保证自己言行得体。你无法控制别人怎么说怎么做，但至少可以管好你自己。交涉时要表现出良好素质，表明你能做得专业而得当。

8. Agree to Disagree
保留各自意见

Sometimes you won’t be able to agree on a solution and it makes sense to simply agree to disagree. If you’re both on opposite sides of the fence and neither of you are interested in changing your minds, there’s no need to waste time trying to convince one another to think differently.
有时你无法赞同某个解决办法，那就保留自己的异议。如果双方都各持己见，都不愿做出改变，那也没必要浪费时间试图说服想法完全不同的另一方。

9. Don’t Cave to Every Demand
不要应承所有要求

Just because difficult people become demanding or aggressive, doesn’t mean you need to do what they say. In fact, giving in can reinforce their tactics. Be willing to say no when difficult people make unreasonable demands.
不要因为对方相当苛刻或盛气凌人，你就任由他们颐指气使。其实，你的迁就反倒会助长他们的气焰。如果对方提出不合理的要求，请主动拒绝。

10. End the Conversation if Necessary
必要的话，结束对话

If the conversation gets ugly, be prepared to end it. Don’t allow someone to become threatening or verbally abusive. Instead, make it clear you aren’t willing to hold conversations with people who treat you in a disrespectful manner.
如果对话变得越来越难听，那就不要再沟通下去了。不要纵容对方变得咄咄逼人、甚至口出脏言。相反，你应该明确表示不愿与粗鲁讲话的人进行沟通。