不争执不对立：正确处理同事间争执

Write a script: plan to describe the situation and describe the impact it had on you. Prepare what your limits and allowances are in advance. Find a way to stay calm, and practice communicating your message in a non-threatening, and non-defensive manner. How you present yourself during the first sentence or two will determine what type of conversation it is going to be.
写个底稿：准备好描述情况以及对你的影响。提前定好你的底线和容忍度。找到保持冷静的办法，并练习用不威胁、不护己的语调表达信息。前两句话的表达方式将决定对话的基调。

5. Be Direct
5. 直接点

Be explicit in what you say; don’t talk in a circle and don’t force the person to make even small leaps in logic. To avoid a situation where emotions escalate, focus on your predetermined purpose, and do not react. You can be as direct as you need if you are able to demonstrate caring and empathy.
明确要说什么；不要绕圈子也不要让对方的逻辑思维有跳跃。避免出现让情绪爆发的情景、专注于你预想的目标并不要轻举妄动。如果你能表现出关心和同情，那大可以直接点。

6. Work Together
6. 一起工作

Just because you said it, and they heard it, don’t automatically assume your message has been interpreted the way you intended. Have a deep conversation about intentions, mistakes, behaviors, and consequences to ensure mutual understanding. Be open to the possibility that they have a problem with you and you may need to make some changes as well.
别仅仅因为你说了，他们也听了，就自动假设你的信息已按预期的方式被理解了。深入沟通下意图、错误、行为和后果以确保双方理解了信息。要接受他们不理解你以及你可能要做些修改的可能性。