10分钟就能学会的25条生活小贴士（上）

10分钟就能学会的25条生活小贴士（下）

1. Primacy and recency: People most remember the first and last things to occur, and barely the middle.
首尾原则：人们大都会记住最先和最后发生的事情，中间发生什么几乎不记得。

When scheduling an interview, ask what times the employer is interviewing and try to be first or last.
在安排一场面试的时候，向面试官询问面试的具体时间，然后争取成为第一个或者最后一个面试的人。

2. If you work in a bar or in customer service of any kind ...
如果你在酒吧里工作，或是从事任何形式的客户服务……

... Put a mirror behind you at the counter. This way, angry customers who approach you will have to see themselves in the mirror behind you, and the chances of them behaving irrationally lowers significantly.……
在你身后的柜台放上一面镜子。这样，那些生气地责备你的顾客不得不看见在你背后镜子中的自己，他们作出不理智行为的几率将大大降低。

3. Once you make the sales pitch, don't say anything else.
当你在推销商品时，不要多说话。

This works in sales, but it can also be applied in other ways. My boss at an old job was training me and just giving me pointers. I was working at a gym trying to sell memberships. He told me that once I got all the small talk out of the way and presented the prices, that the first person to talk will lose. Often there were long periods of awkward silence as the person tried to come up with some excuse, but usually they bought.
这在销售中很管用，而且也能运用到其他方面。我过去的老板培训我而且给我指标，我以前在体育馆销售会员卡。他告诉我一旦我说完销售目的和报价后就不要说话了，接下来第一个说话的人就输了。当顾客努力想找出不办卡的借口时，往往有很长时间都是尴尬的沉默，但是他们最后总是会买的。

4. If you ask someone a question and they only partiallyanswer, just wait.如果你问了别人一个问题，他们只回答了一部分，再等等。

If you stay silent and keep eye contact they will usually continue talking.
如果你保持沉默而且和他们保持目光接触，他们往往会继续讲下去。

5. Chew gum when you're approaching a situation that would make you nervous, like public speaking or bungee jumping.
如果你马上就要面临会让你紧张的场面，比如公众演讲或者蹦极，嚼嚼口香糖。

If we are eating, something in our brain reasons, "I would not be eating if I were danger. So I'm not in danger."
当我们吃东西的时候，我们的大脑会推断：“如果我现在处境危险的话我就不会正在吃东西了。所以我现在是安全的。“

6. People will always remember not what you said, but how you made them feel.
人们总是会记住你给他们的感觉，而不是你说了什么。

Also, most people like talking about themselves, so ask lots of questions about them.
而且，大多数人喜欢谈论自己，所以问很多个关于他们的问题。