2009年英语专业四级:对话2

W:Yes. Can I help you?
M:Yes. You see, I bought this personal stereo at your shop three days ago. And I'm afraid it hasn't really matched up to what I was told about it.
W:I see. What exactly is the matter?
M:Well, first of all, there's this large scratch across the front of it
W:But you should have noticed that when you bought it.
M:But it was in the box and all sealed up.
W:Well, I'm sorry. But it really is your responsibility to check the goods when you buy them. How are we to know that it wasn't you who made the scratch?
M:That's ridiculous! But anyway, it's not the most important thing. I really am not happy about this other thing.
W:And, what is that?
M:Look, it says here that the noise from it should be undetectable by other people.
W:Yes, that's right.
M:But people can hear it. And it's really embarrassing on the bus and the underground.
W:Well, I'm sorry. But it must be the way you're wearing the headphones.
M:Look, I know how to put earphones in my ears. Thank you very much. But what I want to know is what you're going to do about it at all.
W:Well, I suppose we could exchange it for another model if you really aren't happy with it.
M:No.I certainly am not!
W:Well, if I just could have the receipt.
M:Ah, yes.Well, there is a slight problem about the receipt…