正文

旅游英语口语情景对话大全：投诉抱怨9(mp3下载+lrc)

2017-01-06来源:和谐英语

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Conversation 9

对话 9

A:House keeping. May I help you?

A:客房管理部，需要我效劳吗?

B:Yes. I sent a sweater to the laundry but it's come back badly shrunk.

B:是的。我有一件毛衣拿去送洗，但是送回后严重缩水了。

A:We're very sorry, madam. I'll send someone immediately.

A:女士，非常抱歉。我立刻派人过去。

C:Housekeeping. May I come in?

C:客房管理部，我可以进来吗?

B:Yes. Look at this sweater. It's ruined.

B:可以，看看这件毛衣，报销了。

C:Could you buy a replacement in your home country and send us the receipt? We will send you a bank draft for the amount.

C:您可以在您的家乡买到代替品，并把收据寄给我们吗?我们会用银行汇票把钱寄给您。

B;Sound reasonable.

B:听起来很合理。

C:Could you fill out this form with your name and forwarding address? We are very sorry for the inconvenience.

C:请在表格上填写您的姓名和邮寄地址好吗?抱歉给您带来不便。