外贸英语话口语话题(MP3+中英字幕) 第153期:售后调查

After-sale service售后调查A: Good morning, sir. May I help you?A: 上午好，先生。我可以为您效劳吗？B: Yes. I'd like to speak to the manager, please.B: 我想见你们的经理。A: I'm sorry our manager has been out. What can I do for you?A: 对不起，我们的经理出去了，我可以帮助您吗？B: I bought a computer from your company the day before yesterday, but it doesn't work today.B: 我前天从你们公司买了一台电脑，可是今天就坏了。A: So you are saying you turn on the computer and see nothing.A: 您是说您开机后，什么都看不见？B: Yes, it is so strange.B: 是的，就是那么奇怪。A: From what you said, sir. I would say that you have a larger problem than just the monitor. It can be anything inside the computer or your head.A: 先生，从您说的情况看，这不仅仅是显示器的问题，可能是内部的故障。B: No matter what problem is, I need the computer to work.B: 不管是什么原因，我需要电脑工作。A:I see, is there any way for you to bring it up and have a looked at? If not, our repaireman can come to you.A: 我明白。您能够将电脑送来给我们看看吗？B: I would prefer you come here.B: 我倒宁愿他来。A: No problem, sir.A: 没有问题，先生。