处理服装染色投诉英语句型及对话-锐意英语口语资料库14-5

Handling a Complaint 处理服装染色投诉英语句型

We're very sorry that we can't help you.

I'm sorry to bring you inconvenience.

I'm sure we'll do that immediately.

We apologize about the quality.

Handling a Complaint 处理服装染色投诉英语对话

A:I bought this blouse here last week. A few days ago, after I washed it and the color ran...

B: you must have washed it in very hot water.

A: No, I didn't. I did according to the washing instructions.

B: I' m sorry, sir. I' d like to help you but I can' t exchange it.

A: Well then I suppose I have to see the manager.

( Smith goes to see the manager to make a complaint. )

Smith: Excuse me, are you the manger?

Manager: Yes, what's wrong?

Smith: Look at the neckscarf! When I washed it, the color faded.

Manager: Oh, let me have a look. Exactly. But it never happened before.

Smith: Um, there's always the first time, isn't it?

Manager: Anyhow, you know, I can' t see what we can do.

Smith: Dear sir, may I bother to remind you of the sentence on top of your building-

"We give our customers satisfaction. "?

Manager: Yes, that's it.

Smith: But how can I be satisfied?

Manager: Um...May I have a closer look at it?

The color is O.K. exespt for a flaw, one of the threads in a different coinr.

Smith: A flaw? I...I can't see a flaw.

Manager: Surely there is. O.K, we are to change it because of the flaw.

处理服装染色投诉英语句型及对话中文翻译