接待客户（2）

梅和托尼今天遇到的客户都比较棘手……

(M = May, T = Tony, C1= Customer1)

1）

T: Hello, can I help you?
你好，需要帮忙吗？

C1: Er, yes, young man. I want a holiday in Scotland please. I got this brochure yesterday and I want to book today.
呃，是的，年轻人。我想去苏格兰旅游。我昨天拿了这本宣传册，今天想预定一下。

T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam.
呃？苏格兰？恐怕我们没有在苏格兰的旅游线路，夫人。

C1: But it says in your brochure, young man.
但是你们的宣传册里有啊，年轻人。

T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake.
哦，让我看一下。抱歉夫人，这不是我们的宣传册，恐怕你弄错了。

C1: Young man, it says here...
年轻人，在这儿……

T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there?
抱歉，抱歉，我想你可以去Norbrook Holidays旅游公司问一下，就在那边。

C1 [mumbling as she leaves] Young people nowadays...
现在的年轻人啊……

M: Oh dear! This conference hasn't been good for business.
天啊！这个会展可真不怎么样！

T: No, not really, it's been very quiet today. We've only had three bookings all morning!
是不怎么样，今天都没什么人来问。一上午只有三个客人来预定。