初级商务英语（7）

B：下周二怎么样？
C：很抱歉，周二我全天都有不在。
B：那么，周五怎么样？
C：好，周五上午，我没问题。
B：好，对我也很合适。10点钟，在这儿？
C：可以。那就10点钟，在这儿？
B：行。这也许是最方便的。好，就期待着与您会面了。
C：再见。
B：再见。
Exercises-A
选词填空。
after, back, calling, hold the line, moment, reach, ring up, see
1. Hello, who’s that________?
2. Just a _____, please.
3. I’ll _____ if she’s here.
4. I’ll get the information you want. ______, please.
5. You asked me to _________ when I was I town again.
6. Sorry, he’s not _______ at the moment.
7. You can ________ him any evening _______ six o’clock.
8. Well, I can ring _______ later if it’s convenient.
Exercises-B
以下各句合适的对答为哪个？
1. I’d like to speak to Mr. Kahn, please.
a. Yes.
b. I’m afraid he’s at in at the moment.
c. Well, you can’t.
2. Can I speak to Mr. Kahn, please?
a. Hold on please.
b. Don’t go away.
c. All right.
3. Could I speak to Mr. Kahn, please?
a. Who’s calling?
b. Who are you?
c. What’s your name?
4. Who’s speaking?
a. I am Fred Bentley.
b. This is Fred Bentley.
c. Why can’t you know my voice? Stupid. I’m Fred Bentley.
5. Can I ring you back later?
a. Yes, ring me.
b. Yes, please do.
c. Of course, yes.
6. When can I reach you?
a. One hour.
b. When you want.
c. I’ll be in all evening.
Exercises-C
请用括号中的词或短语翻译下列句子。
1． 以防他没有你的电话号码，你能告诉我你的号码吗？(in case)
2． 我一定把这个口信转达给他。（make sure, message）
3． 谢谢你回电话。(get back)
4． 我打电话是因为LPY17的安装有问题。（the reason I called is…,have problems with）
5． 我确信我们不久就会解决问题。（sort out）
6． 我打电话想问一下能否在下周安排一次会面。(I’m phoning to …, fix)
7． 周五上午对我来说很合适。(suit…fine)
Translation
黑尔先生是一家保险公司的海外部经理。他打算约见公司的一位重要客户莱克小姐。电话接通了……
黑尔。黑：早上好，莱克小姐，我是麦克
莱：哦，黑尔先生。您好。
黑：您好。我打电话是想约个时间和您面谈一下。
莱：当然可以，我们该谈一下明年的业务计划了。请稍候，我拿来一下日志……下个星期……？
黑：星期三怎么样？
莱：我周三上午有个约会，下午好吗？
黑：周三下午我很方便。那就定在3点钟吧，在谢尔顿饭店大厅，好吗？
莱：好。盼着见面了。
黑：我也是。再见。
莱：再见。
Key to Exercises-A
1. calling 2. moment 3. see 4. Hold the line 5. ring up 6. in 7. reach, after 8. back
Key to Exercises-B
1-b 2-a 3-a 4-b 5-b 6-c
Key to Exercises-C
1. In case he does not have your number, could you tell me what it is?
2. I’ll make sure he gets the message.
3. Thanks for getting back.
4. The reason I called is we’re having installation problems with the LPY17.
5. I’m sure we’ll sort out the problem soon.
6. I’m phoning to see if we could fix a meeting for next week.
7. Friday morning would suit me fine.
Key to Translation
Mr. Hill is the Overseas Manager of an insurance company. He is going to make an appointment with an important client Miss Lake. He’s put through…
Hill: Good morning, Miss Lake. This is Mike Hill.
Lake: Oh, Mr. Hill. How are you?
Hill: Fine. Thank you. I’m phoning to see if we can fix a meeting.
Lake: Yes, of course. We’ve got to talk about plans for next year’s business. Just a moment, I’ll get my diary…Next week…?
Hill: Could you manage Wednesday?
Lake: I’ve got another appointment in the morning. Shall we make it in the afternoon?
Hill: Wednesday afternoon suits me fine. Shall we say at 3 o’clock, in the lobby of the Hilton Hotel ?
Lake: Fine. I look forward to seeing you, then.
Hill: So do I. Bye.
Lake: Bye.
补充：接电话和打电话的要领。
A．接电话时：
1． 拿起电话第一个词往往是“Hello”。但是现代人越来越重视时间和效率，所以在接通电话后，不说“Hello”而直接探险出公司或姓名的情况越来越多了。人们有时出于礼貌，可以适当地加上“Good morning”,“Good afternoon”等到问候语，然后再报出身份。
2． 注意声音和措辞。电话交谈只闻其声，不见其人，这就需要借助声音来传达当面交谈时表情表述的内容。音量要适中，语速不宜过快，语调要平和又不乏热诚。措辞要礼貌、谦逊，尽量用“Please…”,“Would you please…”,“Would you mind…”,“Could you…”等结构来表达要求或愿望。