华尔街英语中级Lesson 26

- Jackie Danuls you’re the sales and marketing manager here at South Hampton airport. What’s it like working at an airport?
- I’ve been at South Hampton for 3 years now, and I find it’s a very exciting environment to work in. We’re also quite a small team of people here. So there’s very much a good team spirit. Everybody helps each other out.
- How do the passengers react when a flight has to be delayed?
- The frequent flyers are normally pretty good. They are sympathetic. They understand the reasons. Having said that if it happens a bit too often they’re also fed up.
- What are the most common causes of a delay?
-  Main ones we see here will be the weather, the channel islands can have quite a lot of foggy days. There can also be air traffic control delays. Certainly when it comes to peak summer, the sky is very busy because everybody is going on holiday.
- So, What’s the most important thing about working at an airport? What’s your main consideration?
- It’s got to be customer service. If it won’t for the passengers, we wouldn’t have a job. So our main role is to make people’s transfer through the airport and their flight as pleasant as possible.
- I’ve left the air terminal now. As you’ll hear and I’m standing next to the run way where an Air UK flight is going through it’s pre-fly checks before it takes off. And that’s where we’ll finish our visit to South Hampton airport.