昂秀英语口语对话想聊就聊第9章：2.6 处理物品遗失

M: Good afternoon, how can I help you?

W: Someone has stolen my gold necklace.

M: I am sorry to hear about that. Would you mind coming with me to my office and tell me exactly what happened here?

W: Of course not.

M: Are you sure that it isn't somewhere in your room?

W: Yes, I've looked everywhere in my room and I can’t find it.

M: Ok, when and where did you last see it?

W: Last night on the dresser. I took it off before I went to the shower, and forgot to put it back on after the shower. And this morning I left the hotel in a hurry without wearing it.

M: Are you sure you didn't wear it this morning?

W: Yes, I am positive.

M: Did you remember to lock your door before you left then?

W: Yes, I think I did. It has to be one of your maids who took it. I want my necklace back.

M: Well, I understand how you feel, and we will try to do our best to help you. But first please allow me to send one of the housemaids to your room to look for it again thoroughly, just in case it's still in there. If she finds it, we will all be happy. If she doesn't, we will turn the whole matter to the police. But I must say that the hotel can't be held responsible for your loss. You should have locked your gold necklace away at the hotel’s safty box. If you had read your key card carefully, you would have realized that we specially warned you to do so.

W: That just isn't good enough. Cet me your general manager. I want to speak to him now.

M: I am sorry, ma’am. Our general manager is not in town. But I’d be more than glad to get you our assistant manager, if you like. But I am afraid that he will say the same thing. We have very clear instructions about valuables and we must follow them. And now if you will excuse me, I'll go and find our assistant manager for you. M：下午好，能为您做些什么吗？

W：有人偷了我的金项链。

M：听您这么说我感到很遗憾，您介意到我的办公室来告诉我具体发生了什么事吗？

W：当然不介意。

M：您确定它不在你房间的某个地方吗？

W：我确定，我已经把房间的每个角落都找过了，但是没有找着。

M：好吧，那您最后看到它的时候是在哪里？

W：昨天晚上在梳妆台上，我洗澡之前把它摘了下来，洗完澡后忘了戴上了，今天早上我急匆匆地离开了宾馆，没有戴。

M：您确定今天早上没戴它吗？

W：是的，我肯定。

M：那您离开房间之前锁门了吗？

W：是的，我想我锁门了，肯定是您们的一个女服务员拿了，我要拿回我的项链。

M：嗯，我明白您的感受，我们会尽力帮助您的。不过，首先请允许我派一名女服务员到您的房间再彻底地寻找一遍看看它是否还在房间里。如果她找到了，我们都会很高兴。如果没找到，我们会把事件事情移交给警察来处理。不过，我必须声明宾馆不能为您的损失负责。您应该把您的金项链锁在宾馆的保险柜里，如果您仔细阅读了钥匙卡上的说明，您就会知道我们已经特别提醒您要注意这样做了。

W：这样可不行，我要见你们的总经理，我要立刻和他说话。

M：抱歉，太太。我们总经理不在城里，不过如果您愿意的话，我会把我们的经理助理找来，不过，恐怕他说的话会和我说的是一样的。我们对客人的贵重物品有详细的说明指示，我们必须遵守。那现在如果您需要的话，我这就去找我们的经理助理。