9.4.4 处理抱怨

4.4 Deal With Complaining 处理抱怨

W: Is anything the matter, sir?

M: Yes, it's my steak.

W: What's wrong with it, sir?

M: It's too raw. I wanted mine well done, but this one here is almost medium.

W: I am sorry you didn't enjoy it, sir. I will return it to the kitchen and bring you one that is well cooked. How is your steak this time, sir?

M: Very good. It's done just right this time, thank you.

W: I am glad you enjoy it. I will tell this to the chef. Would you like some more beer?

M: Yes, please give me another Calsberg.

W: Can I bring you some dessert?

M: No, thank you. I've had enough.

W: How about some coffee or tea then?

M: Yes, I will have a cup of coffee.