英语口语话题_和谐英语

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英语口语话题

9.3.5 同意退货

3.5 Agree to Return 同意退货

M: Can I help you?

W: Yes, can I return this article, please?

M: May I know the reason , madam?

W: You see, I bought it for my husband, but he doesn't like it
英语口语话题 2011-04-02
9.3.4 厨具销售

3.4 Sell Kitchen Ware 厨具销售

M: Yes, madam? Can I help you?

W: Oh, yes, please. But you are just closing, aren't you?

M: Well, yes, we are, madam. The shop shuts down in five minutes.

W
英语口语话题 2011-04-02
9.3.3 鲜花销售

3.3 Sell Flowers 鲜花销售

W: Good morning, sir. May I help you?

M: It's our anniversary today. I am looking for the same flowers as the ones in her wedding bouquet.

W: What do they look like
英语口语话题 2011-04-02
9.3.2 香水销售

3.2 Sell Perfume 香水销售

M: Good afternoon, madam. May I help you?

W: Do you have some new perfume?

M: I am sorry, madam. I didn't hear you. It's too noisy here. Could you please say it ag
英语口语话题 2011-04-02
9.3.1 服装销售

3.1 Sell Clothes 服装销售

M: Hello, can I help you?

W: Yes,I wanna buy a skirt.

M: What color and what style do you like?

W: I am not sure.

M: Well, you can have a look at our skirts ha
英语口语话题 2011-04-01
9.2.7 结账退房

2.7 Check Out 结帐退房

W: Good morning, sir. What can I do for you?

M: I am leaving at 10:00, so I'd like to settle my account now.

W: Yes, sir. May I have your room number?

M: My room nu
英语口语话题 2011-04-01
9.2.6 处理物品遗失

2.6 Something Lost 处理物品遗失

M: Good afternoon, how can I help you?

W: Someone has stolen my gold necklace.

M: I am sorry to hear about that. Would you mind coming with me to my office and
英语口语话题 2011-04-01
9.2.5 洗衣服务

2.5 Laundry Service 洗衣服务

M: Excuse me, have you got any laundry? The laundryman is here to collect it.

W: Yes, I have. Here are my blouse, coats and stockings.

M: Anything else?

W: Oh,
英语口语话题 2011-04-01
9.2.2 接待入住（未预订）

2.2 Receive a Guest Who Hasn’t Reservation 接待入住（未预订）

W: Good afternoon, is there a vacant room here?

M: We are practically full up, but I will see. What do you want, a single room or a
英语口语话题 2011-03-31
9.2.4 唤醒服务

2.4 Wake-up Service 唤醒服务

W: What can I do for you, sir?

M: I am Tim Green in Room 1021 and I want a wake-up call at 5:30AM tomorrow.

W: Yes, I see. 5:30AM Mr. Green, Room 1021.

M: I wa
英语口语话题 2011-03-31
9.2.3 送餐服务

2.3 Food Service 送餐服务

W: Room service, good afternoon. Can I help you?

M: Good afternoon, my name is Cooper. I am in room 1405. I'd like to order two ham sandwiches and a large pot of coffe
英语口语话题 2011-03-31
9.2.1 接待入住（已预订）

2.1 Receive a Guest Who Has Reservation 接待入住（已预订）

W: Good morning, sir. Can I help you?

M: Good morning. I have a reservation for a single room with a bath here.

W: May I have your n
英语口语话题 2011-03-31
9.1.9 旅程安排

1.9 Trip Arrangements 旅程安排

M: Well, that's it. 7 appointments in Paris at beginning of next week, and 4 in Frankfurt at the end of the week.

W: It's certainly a tight schedule.

M: Now i
英语口语话题 2011-03-31
9.1.8 会议安排

1.8 Meeting Arrangements 会议安排

M: Jane, we are going to have a board meeting next Friday. Will you please arrange it for me?

W: Certainly, Mr. Robert. But can I have your plan?

M: Sure. Ac
英语口语话题 2011-03-30
9.1.7 作笔录

1.7 Take Notes 作笔录

M: Are you doing anything right now, Diana?

W: I am typing a report for the moment, Mr. Robbins. Anything I need to do?

M: Will you please cut it for a while and come in
英语口语话题 2011-03-30
9.1.6 电话预订机票

1.6 Call to Book a Plane Ticket 电话预订机票

W: Thank your for calling World Airline. What can I do for you?

M: I need to book a plane ticket to London.

W: Round-trip or one-way?

M: One-wa
英语口语话题 2011-03-30
9.1.5 电话预订餐厅

1.5 Call to Book a Restaurant 电话预订餐厅

M: Do you take reservations?

W: Of course. Reservations aren't necessary, but we recommend them as our restaurant can get quite busy.

M: I need a t
英语口语话题 2011-03-30
9.1.4 电话预订宾馆

1.4 Call to Book a Hotel Room 电话预订宾馆

W: Hello, Beijing Hotel.

M: Hello! Do you have any rooms available tomorrow night?

W: Sure.How many rooms do you need?

M: Just one.

W: What k
英语口语话题 2011-03-30
9.1.2 接机

1.2 Meet Someone at the Airport 接机

M: Welcome to San Francisco!

W: It's great to be here.

M: I am David. I'll be taking care of you during your stay here.

W: I am Tina. Great to meet y
英语口语话题 2011-03-29
9.1.1 接待来宾

1.1 Receive a Visitor 接待来宾

M: Good afternoon, Mrs. White.

W: Good afternoon, Mr. Black. Haven't seen you for a long time. Can I help you?

M: Can I see Mr. Cooper, your manager now?

W:
英语口语话题 2011-03-29
9.1.3 接听商务电话

1.3 Answer a Business Call 接听商务电话

W: Hello, ABC company.

M: Hello, this is Mr. Morris Pitt. I'd like to speak to Mr. Bell, please.

W: Just a moment. I am sorry. At the moment, he is ou
英语口语话题 2011-03-29
8.7.3 妥善处理赔偿

7.3 About the Compensation 答应对方索赔

W: I have something very unpleasant to talk over with you, John.

M: Do you mean the quality of the instruments you mentioned in your cable of Sep, 5th?
英语口语话题 2011-03-29
8.7.2 拒绝对方索赔

7.2 Refuse to to Settle a Claim 答应对方索赔

M: I've something very unpleasant to talk with you. Upon the arrival of the first consignment, it was found that about 50% of the sixty cases of pineap
英语口语话题 2011-03-28
8.7.1 答应对方索赔

7.1 Agree to Settle a Claim 答应对方索赔

M: The consignments of chemical instruments have just reached us. We have to lodge a claim against you for inferior quality I am afraid.

W: Is there anyt
英语口语话题 2011-03-28
8.6.3 货物失窃保险

6.3 Insurance against Theft 货物失窃保险

M: During the last two years, there has been a great increase in goods stolen abroad.

W: If they steal the entire package, that would be theft. So they d
英语口语话题 2011-03-28

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