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英语口语话题

  • 9.3.5 同意退货

    3.5 Agree to Return 同意退货

    M: Can I help you?

    W: Yes, can I return this article, please?

    M: May I know the reason , madam?

    W: You see, I bought it for my husband, but he doesn't like it

    英语口语话题2011-04-02
  • 9.3.4 厨具销售

    3.4 Sell Kitchen Ware 厨具销售

    M: Yes, madam? Can I help you?

    W: Oh, yes, please. But you are just closing, aren't you?

    M: Well, yes, we are, madam. The shop shuts down in five minutes.

    W

    英语口语话题2011-04-02
  • 9.3.3 鲜花销售

    3.3 Sell Flowers 鲜花销售

    W: Good morning, sir. May I help you?

    M: It's our anniversary today. I am looking for the same flowers as the ones in her wedding bouquet.

    W: What do they look like

    英语口语话题2011-04-02
  • 9.3.2 香水销售

    3.2 Sell Perfume 香水销售

    M: Good afternoon, madam. May I help you?

    W: Do you have some new perfume?

    M: I am sorry, madam. I didn't hear you. It's too noisy here. Could you please say it ag

    英语口语话题2011-04-02
  • 9.3.1 服装销售

    3.1 Sell Clothes 服装销售

    M: Hello, can I help you?

    W: Yes,I wanna buy a skirt.

    M: What color and what style do you like?

    W: I am not sure.

    M: Well, you can have a look at our skirts ha

    英语口语话题2011-04-01
  • 9.2.7 结账退房

    2.7 Check Out 结帐退房

    W: Good morning, sir. What can I do for you?

    M: I am leaving at 10:00, so I'd like to settle my account now.

    W: Yes, sir. May I have your room number?

    M: My room nu

    英语口语话题2011-04-01
  • 9.2.6 处理物品遗失

    2.6 Something Lost 处理物品遗失

    M: Good afternoon, how can I help you?

    W: Someone has stolen my gold necklace.

    M: I am sorry to hear about that. Would you mind coming with me to my office and

    英语口语话题2011-04-01
  • 9.2.5 洗衣服务

    2.5 Laundry Service 洗衣服务

    M: Excuse me, have you got any laundry? The laundryman is here to collect it.

    W: Yes, I have. Here are my blouse, coats and stockings.

    M: Anything else?

    W: Oh,

    英语口语话题2011-04-01
  • 9.2.2 接待入住(未预订)

    2.2 Receive a Guest Who Hasn’t Reservation 接待入住(未预订)

    W: Good afternoon, is there a vacant room here?

    M: We are practically full up, but I will see. What do you want, a single room or a

    英语口语话题2011-03-31
  • 9.2.4 唤醒服务

    2.4 Wake-up Service 唤醒服务

    W: What can I do for you, sir?

    M: I am Tim Green in Room 1021 and I want a wake-up call at 5:30AM tomorrow.

    W: Yes, I see. 5:30AM Mr. Green, Room 1021.

    M: I wa

    英语口语话题2011-03-31
  • 9.2.3 送餐服务

    2.3 Food Service 送餐服务

    W: Room service, good afternoon. Can I help you?

    M: Good afternoon, my name is Cooper. I am in room 1405. I'd like to order two ham sandwiches and a large pot of coffe

    英语口语话题2011-03-31
  • 9.2.1 接待入住(已预订)

    2.1 Receive a Guest Who Has Reservation 接待入住(已预订)

    W: Good morning, sir. Can I help you?

    M: Good morning. I have a reservation for a single room with a bath here.

    W: May I have your n

    英语口语话题2011-03-31
  • 9.1.9 旅程安排

    1.9 Trip Arrangements 旅程安排

    M: Well, that's it. 7 appointments in Paris at beginning of next week, and 4 in Frankfurt at the end of the week.

    W: It's certainly a tight schedule.

    M: Now i

    英语口语话题2011-03-31
  • 9.1.8 会议安排

    1.8 Meeting Arrangements 会议安排

    M: Jane, we are going to have a board meeting next Friday. Will you please arrange it for me?

    W: Certainly, Mr. Robert. But can I have your plan?

    M: Sure. Ac

    英语口语话题2011-03-30
  • 9.1.7 作笔录

    1.7 Take Notes 作笔录

    M: Are you doing anything right now, Diana?

    W: I am typing a report for the moment, Mr. Robbins. Anything I need to do?

    M: Will you please cut it for a while and come in

    英语口语话题2011-03-30
  • 9.1.6 电话预订机票

    1.6 Call to Book a Plane Ticket 电话预订机票

    W: Thank your for calling World Airline. What can I do for you?

    M: I need to book a plane ticket to London.

    W: Round-trip or one-way?

    M: One-wa

    英语口语话题2011-03-30
  • 9.1.5 电话预订餐厅

    1.5 Call to Book a Restaurant 电话预订餐厅

    M: Do you take reservations?

    W: Of course. Reservations aren't necessary, but we recommend them as our restaurant can get quite busy.

    M: I need a t

    英语口语话题2011-03-30
  • 9.1.4 电话预订宾馆

    1.4 Call to Book a Hotel Room 电话预订宾馆

    W: Hello, Beijing Hotel.

    M: Hello! Do you have any rooms available tomorrow night?

    W: Sure.How many rooms do you need?

    M: Just one.

    W: What k

    英语口语话题2011-03-30
  • 9.1.2 接机

    1.2 Meet Someone at the Airport 接机

    M: Welcome to San Francisco!

    W: It's great to be here.

    M: I am David. I'll be taking care of you during your stay here.

    W: I am Tina. Great to meet y

    英语口语话题2011-03-29
  • 9.1.1 接待来宾

    1.1 Receive a Visitor 接待来宾

    M: Good afternoon, Mrs. White.

    W: Good afternoon, Mr. Black. Haven't seen you for a long time. Can I help you?

    M: Can I see Mr. Cooper, your manager now?

    W:

    英语口语话题2011-03-29
  • 9.1.3 接听商务电话

    1.3 Answer a Business Call 接听商务电话

    W: Hello, ABC company.

    M: Hello, this is Mr. Morris Pitt. I'd like to speak to Mr. Bell, please.

    W: Just a moment. I am sorry. At the moment, he is ou

    英语口语话题2011-03-29
  • 8.7.3 妥善处理赔偿

    7.3 About the Compensation 答应对方索赔

    W: I have something very unpleasant to talk over with you, John.

    M: Do you mean the quality of the instruments you mentioned in your cable of Sep, 5th?

    英语口语话题2011-03-29
  • 8.7.2 拒绝对方索赔

    7.2 Refuse to to Settle a Claim 答应对方索赔

    M: I've something very unpleasant to talk with you. Upon the arrival of the first consignment, it was found that about 50% of the sixty cases of pineap

    英语口语话题2011-03-28
  • 8.7.1 答应对方索赔

    7.1 Agree to Settle a Claim 答应对方索赔

    M: The consignments of chemical instruments have just reached us. We have to lodge a claim against you for inferior quality I am afraid.

    W: Is there anyt

    英语口语话题2011-03-28
  • 8.6.3 货物失窃保险

    6.3 Insurance against Theft 货物失窃保险

    M: During the last two years, there has been a great increase in goods stolen abroad.

    W: If they steal the entire package, that would be theft. So they d

    英语口语话题2011-03-28
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