跟艾米丽一起学口语(MP3+文本) 第717期:在酒店如何“投诉”

The bedding is dirty and the bathtub is not clean.

被褥是脏的，浴缸也是脏的

I found cockroaches in the closet.

我在衣柜里发现了

The bedding in my room was very damp.

房间里的被褥很潮湿

The room which I reserved hasn't been cleaned up.

我预订的房间还没有被打扫干净

I called the front desk many times but nobody answered.

我给前台打了几次电话，但是没有人回应

Conversation:

A: Good evening, sir. What can I do for you?

晚上好，先生，有什么需要帮忙的吗？

B: My name is Jack. I live in Room 906 on the ninth floor. Could you change a room for me? The toilet in my room is broken, this room is noisy.

我叫杰克，我住在九楼的906房间。你能给我换一个房间吗？我房间里的马桶是坏的，而且这个房间很吵。

A: I'm very sorry sir. I'd like to apologize to you, we will attend to it right away. Why do you think the room is noisy?

非常抱歉，先生。我向您道歉，我们马上处理，您为什么觉得房间很吵呢？

B: The tenant in the next room always plays music, and music is loud. Anyway I'd like to change my room.

隔壁房间的房客总是放音乐，而且音乐很响。无论如何，我想换一个房间。

A: No problem. We will manage it as soon as possible. But there is no spare room today, could you wait till tomorrow? Some guests will check out tomorrow morning, then you can change your room.

没问题，我们会尽快处理的。但是今天没有空房间了，您可以等到明天吗？明天早上有一些客人要退房，然后您就可以换房间了。

B: That would be fine. Could you tell the tenant next door to stop making so much noise?

那样也行，你能告诉隔壁的房客小点声吗？

A: Of course I can.

当然可以。

B: I hope to have a good sleep in a quiet room this evening.

我希望今天晚上能在安静的房间里睡个好觉。

A: I'll write it down and adjust it for you as soon as possible.

我会把它记下来，尽快给您调整的。

B: Thank you.

谢谢。

A: If there is anything more you need, please let us know.

如果您还有什么别的需要，请告诉我们。