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跟艾米丽一起学口语(MP3+文本) 第729期:售后维修服务

2021-01-29来源:和谐英语

How long is the warranty?

保修期多长时间?


How long is the warranty for this TV set?

这台电视机的保修期多长时间?


We can provide three-year warranty service.

我们可以提供三年的保修服务。


After-sale service is free of charge.

售后服务是免费的。


How about repairs after the warranty expires?

保修期过后的修理怎么办呢?


I forget to bring the receipt and warranty certificate.

我忘记带收据和保修书了。



Conversation:

A: Sir. What's the matter with you? You look worried.

先生,你怎么了?你看起来很担心。


B: I bought a computer in your store the other day. But there is something wrong with it, I can't turn on the computer.

我前些天在你们店里买了一台电脑,但是电脑出了一些问题,我打不开电脑了。


A: Oh, really? When did you find this problem?

真的吗?你是什么时候发现这个问题的?


B: Yesterday evening.

昨天晚上。


A: Did you carry the computer with you?

你带电脑了吗?


B: Yes. Here you are.

带了,给你。


A: I will check it for you. It is a little complicated. You need to go to the after-sale service to repair it. Have you taken your guarantee card?

我来给你检查一下。有点复杂,你需要到售后服务处去修理,你带保修卡了吗?


B: Yes. Where is the after-sale centre?

带了,售后中心在哪儿?


A: It is on second floor. Turn left when you get off the elevator. First of all, you should fill out the post-sale maintenance form.

在二楼,出电梯之后左转。首先,你应该填写售后维修表。


B: Alright. How long is the computer warranty?

好的,电脑的保修期是多长时间?


A: It's two-years that covers parts and service.

保修期两年,包括提供零部件和免费维修。


B: Can you fix the computer today?

今天能够修好电脑吗?


A: We are not sure. It depends on what the problem is.

我们不能保证,这得看是哪里出了问题。


B: But I need the computer to work.

但是我需要电脑工作。


A: Don't worry. We'll try to fix it for you today.

不要担心,我们尽量给你今天修好。