正文
美国航班延误有无补偿?
So the responsibility, what responsibility do airlines have to compensate travelers who suffer those severe weather delays?
那么,航空公司应该负什么责任? 如何赔偿那些因为恶劣天气而延误的旅客呢?
Our next guest is here to break it down, travel expert Lee Abbamonte.
我们的下一位嘉宾是旅游专家李·阿巴蒙特。
So Lee what can travelers expect and it's different if a flight's canceled rather than delayed, right?
李先生,旅客能期待什么补偿呢,如果航班被取消而不是延误的话补偿应该不一样吧?
Yeah well, the truth is flyers can not really be sure what to expect.
是啊,但事实是,旅客并不确定会有什么补偿。
And if it is canceled by law, they are responsible for refunding you, but if it's delayed then it becomes really murky.
如果航班是因为法律规定取消了,航空公司就有责任退款给你,但如果是延误,那就变得很复杂了。
It's not like it is in Europe where they're required to give you compensation if you're delayed for more than three hours and up to 250, and up to 600 if your flight is delayed for a long period of time especially if it's international.
不像在欧洲,如果你的航班延误超过三个小时,他们就需要给你赔偿,赔偿金额最高可达250欧元,如果你的航班延误很长时间,尤其是国际航班,他们需要给你高达600欧元的赔偿。
In the US you're going to have to go via the individual airline and kind of hope for the best and deal with long lines.
在美国,你将不得不电联单独的航空公司,并在等待转接时尽量往好处想。
Yeah I want to drill down on that a little bit, so what happened to the hotel vouchers and cabs we used to get when they strand you overnight?
是的,我想再深入一点,之前他们提供过夜时的酒店代金券和出租车都去哪了?
Well sometimes it's actually more trouble than it's worth waiting for it, right?
有时候它带来的麻烦比它值得等待的时间要大,对吧?
And a lot of times people just try to rebook on the app which is exactly what I would do instead of standing around just trying to get some compensation whether it's $25 for food or, you know, maybe $100 voucher for a crappy hotel by the airport.
很多时候人们会尝试在应用程序上重新预订,我也会这样做,而不是站在那里试图得到一些补偿,比如25美元的食物,或者是机场附近一家糟糕酒店的100美元代金券。
Lee, I appreciate it, with the previous version we have to move down on this, I'm running out of time.
李先生,我很感激,老规矩我们必须继续下面的话题,我快没时间了。
Thank you, happy Fourth of July to you.
谢谢你,祝你独立日快乐。